FREQUENTLY ASKED QUESTIONS
Orders are typically fulfilled within 2-3 business days and 4-5 during busier seasons. Once an order is placed, it cannot be modified or cancelled. If there is an issue with your order, please reach out to us and we will do our best to assist you.
View all details here at SHIPPING.
Unfortunately we do not offer international shipping at this time. If you are outside of the US but absolutely interested in buying something, please reach out to info@bennydam.com and we might be able to accommodate special requests.
Yes, you may do so as long as it is within 24 hours of the order being placed. Reach out to info@bennydam.com for assistance.
View more details here at SHIPPING.
If you need to modify your order, it must be done within 24 hours of it being placed before it is fully processed and shipped out. Based on the nature of modification, we may accept or reject your request. Reach out to info@bennydam.com
For hygienic purposes, underwear may not be returned if the item is taken out of its packaging sleeve, the sleeve seal is torn or if the order has exceeded the undergarment return grace period date- which is 3 days after receiving the item. Worn or opened underwear is absolutely not eligible for returns.
Yes- you may only cancel an order within 24 hours of placing it if it has not been shipped out yet.
We currently do not accept exchanges. If an item does not fit and you require a different size, please return the original item and place a new order for the desired size.
Please read the care instructions listed on every tag that each garment has. It is best practice to handle the maintenance of your clothing properly to ensure it lasts longer and holds up to peak performance.
We love connecting with unique individuals in our community. If you are an artist, athlete, model or just someone who love our brand and want to collaborate with us, please reach out to info@bennydam.com introducing yourself, submit some pictures of you rocking our pieces (if you own any, don't worry if you don't-yet!) and what you have in mind for the collaboration. If we feel like it will be a good fit, we will make it happen. Either way- we will let you know, you won't be left on read :)
Yes! Please reach out to info@bennydam.com and provide your store information/website, what styles/colors/size you are interested in and the estimated quantities you'd like to order in bulk for wholesale.